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Shadify · Legal

Refund & Cancellation Policy

Last updated: 7 November 2026

We want you to be happy with your purchase. You can cancel any Shadify purchase within 7 days and get a full refund — no questions asked.

1. Summary

SituationWhat you get
Cancellation requested within 7 days of payment100% refund
Payment failed but money was deducted100% refund (usually automatic)
Charged twice for the same order100% refund of the extra payment
Request made after 7 daysNot eligible, except for duplicate/failed payments or a technical problem we cannot fix
Refund processing timeStarted within 2 working days; reaches you in 5–7 working days

2. Cancellation

  • Before payment: you can leave or delete an unpaid invitation at any time. Nothing is charged until you complete payment.
  • After payment: you can cancel your order within 7 days of the payment date by contacting us (see below). You do not need to give a reason.

3. 7-day full refund

This applies to all our digital products:

  • Digital invitation websites
  • Paid Story Maker templates

Send your request within 7 days of the payment date and we will refund the full amount you paid.

4. Failed or duplicate payments

  • If money was deducted but your payment failed, it is normally returned automatically by the bank / Razorpay within 5–7 working days. If not, contact us with the payment details and we will help.
  • If you were charged more than once for the same order, we will refund every extra payment in full, whenever you report it.
  • If a technical problem on our side stops you from using a product you paid for and we cannot fix it, you get a full refund even after 7 days.

5. How to request a refund

  1. Email shadify.in@gmail.com or call +91 6393696613 from the email address linked to your Shadify account.
  2. Share your Order ID (shown on your dashboard and payment receipt) or the Razorpay payment ID, and the date of payment.
  3. We confirm your request by email within 24 business hours.

6. How refunds are paid

  • Refunds are always sent to the original payment method (same UPI, card, bank account or wallet) through Razorpay.
  • We start the refund within 2 working days of approving it.
  • It usually reaches your account in 5–7 working days, depending on your bank.
  • We do not charge any fee for refunds.

7. What happens after a refund

  • Invitation website: the shareable link and guest portal are switched off. Your saved design stays in your account, and you can buy it again later if you wish.
  • Story Maker template: access to the refunded paid template is removed from your account. Stories you already downloaded should not be used further.

8. Contact

For any refund or cancellation question:

Shadify
REPLACE_ME House / Shop no., Street, REPLACE_ME Area / Locality
REPLACE_ME City, REPLACE_ME State – REPLACE_ME, India
Email: shadify.in@gmail.com
Phone: +91 6393696613

Please also read our Terms & Conditions and Shipping & Delivery Policy.